Wise Support

Support

If you are having difficulty installing your new Wise software or for the occasions when you run into the unexpected difficulties, rely on the technical professionals at Wise Global Solutions to help. Whether you are running a single point solution or an entire suite of products, Wise has the support expertise you need.

Wise Customer Connect Remote support

Free

Free Support Options

Because many of the questions you might experience have been faced by others, Wise has implemented several useful tools to help you find the answers you need:

Forums

Ask the Wise community.

Knowledgebase

Answers on Wise Customer Connect.

Tickets

Ticket Support

You can submit tickets on the Wise Customer Connect portal. Sign in using your MyWise account and click Support to submit a ticket.

Initial 30-Day Ticket Support

Five free support tickets within the first 30 days after your date of purchase.

To help you get up-and-running with your new Wise software, you may utilize five free support tickets within the first 30-days after your date of purchase. To receive free initial 30-day phone support, the following conditions must be met:

The product to be supported must be at the current major version.
The product to be supported must also be updated to the latest minor release.

You can download the latest Wise product versions and upgrades at Wise Customer Connect.

Wise Customer Connect

Annual Support

Unlimited technical support questions, answered within one business day.

Annual Support is a subscription service that allows subscribing, registered customers to submit an unlimited number of technical support questions and issues. With Annual Support, customers will receive responses to submitted incidents within one business day.

Wise Customer Connect

Additional Support

Additional Support Offerings

If you have implemented more than just a single Wise product you might want to consider a more comprehensive Support offering from Wise. Contact your Wise sales representative for more information on these offerings.

Purchasing Support contracts

To purchase a support contract, contact your preferred Wise business partner or a Wise sales representative directly.

Remote Support Connection

Join a remote session with a Wise technician.

Large File Upload

Send Wise the files too large for e-mail.

Need a hand now?

Wise Customer Connect Call 1 (951) 888-3645